Privacy Policy

Scope

This Privacy Policy applies to information collected through our website, online store, customer service channels, marketing communications, compliance-screening processes, and related services.

Our website and products are intended only for adults who are at least 21 years old and who are purchasing products solely for lawful laboratory research purposes. Our website is not intended for children or minors.

Information we collect

We may collect the following categories of information, depending on how you use the website.

• Contact and account information: name, company or institution name, billing address, shipping address, email address, phone number, login credentials, and account preferences.
• Order and transaction information: products viewed or purchased, order history, invoices, payment confirmation, shipping details, tax information, fraud-prevention signals, and customer-service communications.
• Payment information: payment details are processed by third-party payment processors. We generally do not store full credit card numbers. We may receive limited payment information such as transaction ID, payment status, billing ZIP code, card type, and last four digits.
• Research-use and compliance information: declarations, certifications, institutional or business affiliation, intended lawful research use, eligibility confirmations, age confirmations, resale restrictions, fraud-screening information, and other information reasonably needed to verify that products are not being purchased for prohibited use.
• Device and internet activity information: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, time spent on pages, clickstream data, cookies, and similar analytics information.
• Communications: messages you send to us, customer support requests, product questions, complaints, reviews, survey responses, and communication preferences.
• Marketing information: email subscription status, campaign engagement, referral source, and advertising interaction data.
• Information from third parties: payment processors, fraud-prevention vendors, shipping carriers, analytics providers, advertising partners, publicly available sources, sanctions-screening tools, and business verification sources.

Sensitive information

We do not intentionally collect medical records, health-treatment information, genetic information, or information about personal medical conditions. You must not send us medical information, requests for dosing, personal-use questions, patient information, or health-related testimonials.

If we collect identification, age-verification, compliance-screening, or fraud-prevention information, we use it only for verification, legal compliance, security, fraud prevention, and order review.

How we use information

We may use information to operate the website, review orders, communicate with customers, and maintain a lawful research-use-only storefront.

• Provide, operate, and improve our website and services.
• Process orders, payments, shipping, returns, refunds, and customer support.
• Verify age, eligibility, lawful research purpose, compliance status, and order legitimacy.
• Detect, prevent, and investigate fraud, abuse, chargebacks, diversion, prohibited resale, illegal product use, security incidents, and violations of our policies.
• Communicate with you about orders, account activity, policy updates, customer-service issues, and compliance matters.
• Send marketing emails or promotional communications where permitted by law and your preferences.
• Personalize website content, analyze website performance, measure advertising effectiveness, and improve user experience.
• Maintain business records, accounting records, tax records, legal records, and compliance records.
• Enforce our Terms of Service, Research Use Only Policy, Shipping Policy, Refund Policy, and other policies.
• Comply with applicable laws, regulations, legal processes, sanctions rules, law-enforcement requests, and regulatory obligations.

Cookies and similar technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, maintain cart functionality, secure the website, analyze traffic, measure advertising, and improve services.

You can control cookies through your browser settings. Blocking cookies may affect website functionality. Where required by law, we will provide cookie choices or consent options.

How we share information

We may disclose information to service providers, shipping and logistics partners, payment and fraud-prevention partners, compliance and legal recipients, business-transfer recipients, and marketing or analytics partners where permitted by law.

Examples include hosting providers, ecommerce platforms, payment processors, fraud-prevention vendors, shipping carriers, analytics providers, email providers, customer-support tools, tax software, security vendors, professional advisors, regulators, law enforcement, courts, attorneys, auditors, insurers, potential buyers, investors, lenders, successors, or affiliates.

We do not sell products to minors, and we do not knowingly sell or share personal information of minors.

Your privacy choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or portability of your personal information. You may also have rights to opt out of certain targeted advertising, sale or sharing of personal information, or certain uses of sensitive personal information.

California residents may have rights under the California Consumer Privacy Act, as amended by the CPRA, including rights to know, delete, correct, opt out of sale or sharing, limit certain sensitive personal information uses, and be free from discrimination for exercising those rights.

We may need to verify your identity before processing a request. We may deny requests where permitted by law, including when we cannot verify the request, must retain information for legal or security purposes, or need the information to complete a transaction.

Marketing communications

You may unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us. We may still send transactional or administrative messages, such as order confirmations, shipping updates, security notices, compliance notices, and policy updates.

Commercial email practices must comply with applicable law, including accurate header information, non-deceptive subject lines, ad identification where required, a valid physical postal address when available, and a clear opt-out method.

Data retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, tax and accounting, legal compliance, fraud prevention, compliance screening, dispute resolution, chargeback defense, security, and policy enforcement.

Compliance, transaction, and order records may be retained longer where necessary to document lawful research-use sales, prevent diversion, respond to regulatory inquiries, enforce our terms, or comply with legal obligations.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of suspected unauthorized access.

Children and minors

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. Our products and website are intended only for adults at least 21 years old. If we learn that a minor has provided information or placed an order, we may delete the information, cancel the order, and take other appropriate action.

International users

If you access our website from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate. You are responsible for ensuring that access to our website and purchase of any product is lawful in your jurisdiction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last Updated date. Your continued use of the website after changes are posted means you accept the updated policy.